How Luxury Hotels Are Using Technology to Personalise the Guest Experience
From AI-powered preference engines to biometric room controls, the technology infrastructure behind the world's most personalised hotel experiences.
The Collection
All Stories.
Private Villa Rentals vs. Hotel Suites: The Case for and Against Each Option
The choice between a private villa and a hotel suite is not as straightforward as it might appear. We examine the practical and experiential trade-offs for different travel profiles.
The Indian Ocean's Finest Resorts: Maldives, Mauritius, and Seychelles Compared
Three Indian Ocean archipelagos. Three radically different resort environments. We compare them for the serious luxury traveller.
Booking Secrets: How to Access the Best Rates and Upgrades at Luxury Hotels
A frank guide to the strategies, timing, and relationships that deliver the best value and the most memorable upgrades at the world's finest hotels.
The New Luxury Safari: How East Africa's Best Camps Have Evolved Beyond the Bush
The finest safari camps in Kenya, Tanzania, and Botswana now operate at a hospitality standard that rivals the world's best city hotels — without compromising the authenticity of the bush experience.
Ski Resorts Ranked: Courchevel 1850, St. Moritz, and Aspen in the Ultra-Luxury Tier
The three most prestigious ski resort addresses in the world compared for accommodation quality, mountain experience, social infrastructure, and value.
The Hotel Concierge: Inside the Most Valuable Service in Luxury Hospitality
The best hotel concierges can get you into Noma on 48 hours' notice, arrange a private after-hours tour of the Colosseum, and have a helicopter standing by before you finish breakfast. We examine how they do it.
Sustainable Luxury Hospitality: How the World's Best Hotels Are Addressing Their Environmental Impact
The luxury hotel industry's environmental footprint is substantial. We examine the properties and operators taking genuine responsibility — and those using sustainability as marketing.
The Next Generation of Luxury Hotels: Openings to Watch in 2025 and 2026
From a new Bvlgari in Rome to the world's first underwater hotel suite, the pipeline of luxury hotel development has never been more ambitious.
The Psychology of Luxury Hospitality: Why We Pay More for the Feeling of Being Known
The most powerful differentiator in luxury hospitality is not architecture or food — it is the experience of being genuinely recognised and personally valued. We examine the psychology behind why this matters so much.
Michelin Stars in Hotel Restaurants: The Properties With the Most Acclaimed Culinary Programmes
A comprehensive guide to the hotel dining rooms with the highest Michelin recognition, and what that recognition actually tells you about the experience.
The Art of Check-In: How the World's Best Hotels Welcome Their Guests
The check-in experience is the first physical expression of a hotel's service promise. We examine the approaches that make the first five minutes of a luxury hotel stay genuinely memorable.